I.SUBJECT

Art. 1. These General Terms and Conditions are intended to regulate the relations between the COMPANY“EME BGLTD, ADDRESS: gr. “Eme Ltd. 205324638, represented by Blagovest Ruskov, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as the USERS, of the e-shop missleelas.com hereinafter referred to as “ELECTRONIC SHOP“.

II. SUPPLIER DETAILS

Art. 2. Information under the E-Commerce Act and the Consumer Protection Act:

  1. Supplier name: EME BG Ltd.
  2. Registered office and registered address. Headquarters and registered office. Plovdiv, Plovdiv, Plovdiv, Plovdiv, Bulgaria, registered office and business address: 35 Aleksandar Stamboliyski
  3. Address for the exercise of the activity. Plovdiv, bul. Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv
  4. Correspondence data: gr. Correspondence details: address. Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv, Plovdiv
  5. Entry in public registers: 205324638

(1) Data Protection Commission

(2) Consumer Protection Commission

  • Address: 1000 gr. Sofia, Slaveykov Square No4A, floors 3, 4 and 6, tel.: 02 / 980 25 24
  • Fax: 02 / 988 42 18
  • Hotline: 0700 111 22
  • Website: www.kzp.bg

III. FEATURES OF AN E-SHOP

Art. 3. E-SHOP is an e-shop, available at https://missleelas.com/, through which Users may conclude contracts for the purchase and delivery of the goods offered by the ELECTRONIC SHOP, including the following:

  1. To register and create an account to view the ELECTRONIC SHOP and use the additional services for providing information;
  2. To make electronic statements in connection with the conclusion or performance of contracts with the ELECTRONIC SHOP through the interface of the ELECTRONIC SHOP page, available on the Internet;
  3. To conclude contracts for the purchase and delivery of the goods offered by the ELECTRONIC SHOP;
  4. To make any payments in connection with the contracts concluded with the ELECTRONIC SHOP, according to the payment methods supported by the ELECTRONIC SHOP.
  5. To receive information about new products offered by ELECTRONIC SHOP;
  6. To review the goods, their characteristics, prices and delivery terms;
  7. To be informed of the rights arising from the law primarily through the interface of the ELECTRONIC SHOP website;

Art. 4. Provider deliver the goods and guarantee the rights of the Users provided for by law, within the framework of good faith, the criteria and conditions accepted in practice, consumer or commercial law.

Art. 5. (1) Users conclude a contract for the purchase and sale of the goods offered by the ELECTRONIC SHOP through the interface of the Supplier, available on its website at missleelas.com ” or other means of distance communication.

(2) By virtue of the contract with the Users for the purchase and sale of goods, the Supplier undertakes to deliver and transfer the ownership of the goods specified by the User through the interface.
(3) Users shall pay the Supplier remuneration for the delivered goods in accordance with the terms and conditions set out on the ELECTRONIC SHOP and these General Terms and Conditions. The remuneration is the price announced by the Provider on the address of the ELECTRONIC SHOP on the Internet.
(4) The Supplier shall deliver the goods ordered by the Users within the terms and conditions set by the Supplier on the e-shop page and in accordance with these General Terms and Conditions.
(5) The price for the delivery shall be determined separately and expressly from the price of the goods.

Art. 6. (1) The User and the Provider agree that all statements between them in connection with the conclusion and performance of the Purchase and Sale Agreement may be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

(2) Electronic statements made by Users of the Site shall be presumed to have been made by the persons indicated in the data provided by the User when registering, if the User has entered the corresponding username and password.

IV. USE OF E-SHOP

Art. 7. (1) In order to use the ELECTRONIC SHOP for concluding contracts for the purchase and sale of goods, the User shall enter a name and password for remote access chosen by him, in cases where the electronic shop requires registration.
(2) The name and password for remote access shall be determined by the User through electronic registration on the Provider’s website.
(3) By filling in his/her details and clicking the “Yes, I accept” and “Register” buttons, the User declares that he/she is familiar with these General Terms and Conditions, agrees with their content and undertakes to unconditionally comply with them.

(4) The Provider confirms the registration made by the User by sending a letter to the e-mail address indicated by the User, to which information on activation of the registration is also sent. The recipient confirms the registration and the conclusion of the contract by electronic reference in the letter notifying him of the registration sent by the Supplier. After confirmation, the User’s account is created and a contractual relationship is established between the User and the Provider.
(5) When registering , the User undertakes to provide correct and up-to-date data. The User shall promptly update the details provided in his registration in the event of a change.
(6) In the event that a User’ s account on a social networking site or other network is used for registration, the party to the contract shall be the person who is the owner of the account used for registration on the relevant social networking site or other network. In this case, the Provider has the right to access the data necessary to identify the User in the relevant social or other network.

Art. 8. (1) The e-mail address provided at the initial registration of the User, as well as any subsequent e-mail address used for the exchange of statements between the User and the Provider, is the Primary e-mail address within the meaning of these General Terms and Conditions. The User has the right to change his/her Primary Contact Email Address.
(2)
Upon receipt of a request for change of the Primary Contact Email Address, the Provider shall send a request for confirmation of the change. The confirmation request is sent by the Provider to the new Primary Contact e-mail address provided by the User.
(3) The change of the Primary Contact e-mail address shall be made after confirmation by the User, expressed by reference contained in the confirmation request sent by the Provider to the new Primary Contact e-mail address indicated by the User.
(4) The Provider shall inform the User of the change made by an e-mail sent to the User’s Primary Contact e-mail address before the change is made under par.
(5) The Provider shall not be liable to the User for any unauthorized change of the Primary Contact Email Address.
(6) The Provider may require the User to use the Primary Contact Email Address in specific cases.

V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE CONTRACTSALE

Art. 9. (1) Users mainly use the interface of the Supplier’s website to conclude contracts for the purchase and sale of the goods offered by the Supplier in the ELECTRONIC SHOP.

(2) The contract shall be concluded in Bulgarian.
(3) The contract between the Provider and the User constitutes these General Terms and Conditions.
(4) Party to the contract with The Provider is the User according to the data provided at registration and contained in the User’s personal profile. For the avoidance of doubt, these are the details with which an account has been created with the Supplier.
(5) The provider shall include in the interface of its website technical means for detecting and correcting errors in the input of information before the statement of conclusion of the contract is made.
(6) This Agreement shall be deemed to have been concluded from the moment of the User’s registration with the Provider. The contract for the purchase and sale of goods shall be deemed to be concluded from the moment of its request by the User through the interface of the Provider.
(7) The Supplier shall expressly notify the User of the conclusion of this Agreement and of the conclusion of the contract for the purchase and sale of goods by appropriate electronic means.
(8) The statement of conclusion of the contract and the acknowledgement of its receipt shall be deemed to have been received when their addressees are able to access them.
(9) The Supplier shall deliver the goods to the address indicated by the Users and shall not be liable in the event that the data indicated by the Users are false or misleading.

Art. 10. Users enter into the purchase contract with the Supplier in accordance with the following procedure:
(1) Registration in the ELECTRONIC SHOP and provision of the necessary data, if the User has not yet registered in the E-SHOP;
(2) Login to the system for placing orders on the ELECTRONIC SHOP by identifying with a name and password;
(3) Selecting one or more of the goods offered on the ELECTRONIC SHOP and adding them to a list of goods for purchase;
(4) Provision of data for making the delivery;
(5) Choice of method and time of payment of the price.
(6) Order Confirmation;

VI. SPECIAL OBLIGATIONS OF THE SUPPLIER. CONSUMER PROTECTION

Art. 11. The rules of this Section VI of these General Terms and Conditions shall apply to Users for whom, according to the data provided for the conclusion of the Purchase and Sale Agreement or upon registration in the E-SHOPcan be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.

Art.12. (1) The main characteristics of the goods offered by the Supplier are defined in the profile of each product on the website of the ELECTRONIC SHOP.

(2) The price of the goods including all taxes shall be determined by the Supplier in the profile of each item on the website of the ELECTRONIC SHOP.

(3) The value of the postage and transport costs not included in the price of the goods shall be determined by the Supplier and shall be provided as information to the Users at one of the following times prior to the conclusion of the contract:
– In the profile of each of the goods on the website of the ELECTRONIC SHOP supplier;
– When selecting the goods to conclude the purchase contract;

(4) The method of payment, delivery and performance of the contract shall be defined in these General Terms and Conditions, as well as the information provided to the User on the Supplier’s website.
(5) The information provided to the Users under this Article shall be up-to-date at the time of its visualization on the website of the Provider of the ELECTRONIC SHOP prior to the conclusion of the purchase contract.
(6) The Supplier must indicate the terms of delivery of individual goods on the website of the ELECTRONIC SHOP.
(7) The Supplier shall state before the conclusion of the contract the total value of the order for all the goods contained therein.

Art.13. (1) The User agrees that the Supplier is entitled to accept advance payment for the contracts concluded with the User for the purchase and delivery of goods.
(2) The User shall independently choose whether to pay the Supplier the price to deliver the goods before or at the time of delivery.

Art. 14. (1) The consumer has the right, without compensation or penalty and without giving any reason, to withdraw from the contract within 7 working days from the date of receipt of the goods.
(2) The right of withdrawal under par. 1 shall not apply in the following cases:

  • for the supply of goods and services, the price of which depends on fluctuations in the financial markets which the Supplier is unable to control;
  • for the delivery of goods made according to the user’s requirements or to his individual order;
  • for the delivery of goods which, by their nature, are consumable or cannot be returned or are perishable or are in danger of deterioration, including perfumery and cosmetic products;
  • for the delivery of audio and video recordings or software products printed by the user;
  • for the delivery of newspapers, magazines and other periodicals;

(3) Where the Supplier has not fulfilled its obligations to provide information as defined in Article 54 of the Consumer Protection Act, the consumer shall have the right to withdraw from the concluded contract within three months from the date of receipt of the goods. Where the information referred to in this subparagraph is provided to the consumer within the withdrawal period, the withdrawal period shall start to run from the date on which it is provided.

(4) In case the consumer exercises his right of withdrawal under par. 1, the Supplier shall be obliged to refund in full the amounts paid by the consumer no later than 30 calendar days from the date on which the consumer exercised his right of withdrawal from the concluded contract. The cost of returning the goods shall be deducted from the amount paid by the consumer under the contract, unless the consumer has returned the goods at his own expense and has notified the Supplier thereof.

(5) The User undertakes to keep the goods received from the Supplier, their quality and safety during the period referred to in para. 1.

Art.15. (1) The period of delivery of the goods and the starting point from which it runs shall be determined for each good separately upon conclusion of the contract with the user through the website of the ELECTRONIC SHOP provider, unless the goods are ordered in a single delivery.

(2) If the User and the Supplier have not set a delivery period, the delivery period of the goods shall be 30 working days from the date following the sending of the User’s order to the Supplier via the Supplier’s website ELECTRONIC SHOP.

(3) If the Supplier is unable to perform the contract due to the fact that he does not have the ordered goods, he is obliged to notify the consumer of this and to refund the amounts paid by him within 30 working days from the date on which the Supplier should have performed his obligation under the contract.

(4) In the cases referred to in par. 3, the Supplier shall be entitled to deliver to the consumer goods of the same quality and price. The Supplier shall notify the User electronically of the change in the performance of the Contract.
(5) In the event of exercising the right of withdrawal from the contract for deliveries under paragraph 4, the costs of returning the goods shall be borne by the Supplier.

Art.16. (1) The Supplier shall hand over the goods to the consumer after verifying the fulfilment of the requirements and the existence of the circumstances referred to in Article 61 of the Consumer Protection Act.
(2) The User and the Provider shall certify the circumstances under par. 1 in writing at the time of delivery by handwritten signature, unless otherwise agreed.

(3) The User and the Provider agree that the requirements under par. (1) and Article 61 of the Consumer Protection Act shall be complied with if the authentication is performed by a person who, according to the circumstances, may be inferred to convey the information to the consumer – party to the contract.

VII. OTHER CONDITIONS

Art. 17. (1) The Supplier shall deliver and hand over the goods to the User within the period specified at the conclusion of the contract.
(2) If the period referred to in par. 1 is not expressly agreed between the parties at the conclusion of the contract, the Supplier shall deliver and hand over the goods within a reasonable time, but not later than 2 months.
Art. 18. The User must inspect the goods at the time of delivery and handover by the Supplier and if they do not meet the requirements notify the Supplier immediately.

VIII. DATA PROTECTION

Чл. 19. (1) Доставчикът предприема мерки за защита на личните данни на Ползвателя съгласно Закона за защита на личните данни.
(2) От съображения за сигурност на личните данни на Ползвателите, Доставчикът ще изпрати данните само на e-mail адрес, който е бил посочен от Ползвателите в момента на регистрацията.
(3) Доставчикът приема и обявява на сайта си Политика за Защита на личните данни

Art. 20. (1) At any time, the Provider shall have the right to require the User to identify himself and to certify the veracity of any of the circumstances and personal data declared at the time of registration.
(2) In the event that for any reason the User has forgotten or lost his/her username and password, the Provider shall be entitled to apply the announced “Procedure for lost or forgotten usernames and passwords.

IX. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS

Art.21. (1) These General Terms and Conditions may be amended by the Provider, for which the latter will notify in an appropriate manner all Users of the ELECTRONIC SHOP who have registered.
(2) The Provider and the User agree that any amendment and modification of these General Terms and Conditions shall be effective with respect to the User after the User has been expressly notified by the Provider and if the User does not declare within the 14-day period granted to the Provider that it rejects them.
(3) The User agrees that all statements of the Provider in connection with the amendment of these General Terms and Conditions will be sent to the e-mail address specified by the User upon registration. The User agrees that e-mails sent pursuant to this Article need not be signed with an electronic signature in order to be effective against him.

Art. 22. The Provider shall publish these General Terms and Conditions at the following address, together with any additions and amendments thereto.

X. TERMINATION

Art. 23. These General Terms and Conditions and the User’s contract with the Provider shall be terminated in the following cases:

  • in the event of dissolution and liquidation or bankruptcy of one of the parties to the contract;
  • by mutual agreement of the parties in writing;
  • unilaterally, by notice from either party in the event of default by the other party;
  • in the event of objective impossibility of either party to the contract to perform its obligations;
  • in case of seizure or sealing of the equipment by government authorities;
  • in case of cancellation of the User’s registration on the ELECTRONIC SHOP website. In this case, the purchase contracts concluded but not executed shall remain valid and enforceable;
  • in case of exercise of the right of withdrawal pursuant to Art. 55, par. 1 of the Consumer Protection Act.

XII. OTHER CONDITIONS

Art. 24. The invalidity of any provision of these General Terms and Conditions shall not invalidate the entire contract.

Art. 25. The laws of the Republic of Bulgaria shall apply to matters not covered by this Contract relating to the performance and interpretation of this Contract.

Art. 26. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.

Art. 27. These terms and conditions apply to all Users of missleelas.com